Restore Purchase
Android:
- To restore purchase, please restart your device. If it does not work, try the following steps:
- Uninstall the app on the phone.
- Go to the Play Store site in your web browser and find the app.
- Make sure you're logged into the website with the right account.
- Install the app through the Play Store from a Web Browser. (Note: Do not do this through the Mobile App.)
- Select your mobile device and click Install. Wait a minute for the app to install on your device
**Troubleshoot Creative/Pro Cloud Purchase **
To check if the purchase is linked to the correct account, go to JotterPad > Open navigation menu > Addons. In the purchase dialog, verify the email address.
iOS:
Open JotterPad > Me > Add-ons > Restore Purchase.
Mac:
Open JotterPad > Press JotterPad
in menu > Press Upgrade...
> Select Restore Purchase
.
Web:
Go to settings > Cloud > Account > Billing > Press ⟳
.
Updated on: 28/04/2021
Thank you!