Refund Policy

Android (Google Play Store)

To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.

iOS (App Store), Mac App Store

To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.

Mode of Communication

For any billing related issues, the only accepted communication channels are: Live Chat and email: help@2appstudio.com.

FAQ

Q: Can I cancel subscription anytime?
You can cancel auto-renewal of your subscription at any time. If you cancel your auto-renewal subscription, you will have access to JotterPad.app Membership until the day your next subscription payment is due to be billed. For example, if you cancel auto-renewal of your monthly subscription 23 days before the next payment, you will still have access for another 23 days. If you cancel auto-renewal of your annual subscription three months before your payment is due, you will still get access for another three months.
We do not refund cancelled subscriptions.

Q: Does deactivating JotterPad.app terminate my subscription?
Deactivation of JotterPad.app account neither automatically cancels your on-going subscription nor automatically entitles you for a refund. If your account has been deactivated, activate your account back in order to cancel the auto-renewal of subscription for the next billing cycle.

Q: Does deleting JotterPad account / uninstalling JotterPad apps terminate my subscription?
Deleting JotterPad account / uninstalling JotterPad apps neither automatically cancels your on-going subscription nor automatically entitles you for a refund. Please head over to the respective store to cancel the auto-renewal of subscription for the next billing cycle.

Q: What are some common reasons that are not accepted for refund?
These are some common reasons that are not accepted for refund:

• Bankruptcy.
• User unable to tell the difference between paid and free version. Please refer to the respective store description for more information.
• Assuming that one purchase will unlock premium features across all platforms.
• Product is not useful after making the purchase.
• Accidental purchase.
• Items on discount.
• Forgetting to cancel the auto-renewal of the subscription.

However, if you would still like to try requesting for a refund, please talk to us via the live chat. Our team will get back to you as soon as possible, but only if the refund request is approved.

Updated on: 31/05/2022