Warning: Any verbal abuse against JotterPad staff will not be tolerated.

Android (Google Play Store)
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.


iOS (App Store), Mac App Store
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.


Mode of Communication
For any billing related issues, the only accepted communication channels are: Live Chat and email: help@2appstudio.com.


FAQ
Q: Can I cancel subscription anytime?
You can cancel auto-renewal of your subscription at any time. If you cancel your auto-renewal subscription, you will have access to JotterPad.app Membership until the day your next subscription payment is due to be billed. For example, if you cancel auto-renewal of your monthly subscription 23 days before the next payment, you will still have access for another 23 days. If you cancel auto-renewal of your annual subscription three months before your payment is due, you will still get access for another three months.
We do not refund cancelled subscriptions.

Q: Does deactivating JotterPad.app terminate my subscription?
Deactivation of JotterPad.app account neither automatically cancels your on-going subscription nor automatically entitles you for a refund. If your account has been deactivated, activate your account back in order to cancel the auto-renewal of subscription for the next billing cycle.

Q: Does deleting JotterPad account / uninstalling JotterPad apps terminate my subscription?
Deleting JotterPad account / uninstalling JotterPad apps neither automatically cancels your on-going subscription nor automatically entitles you for a refund. Please head over to the respective store to cancel the auto-renewal of subscription for the next billing cycle.

Q: What are some common reasons that are not accepted for refund?
These are some common reasons that are not accepted for refund:
Bankruptcy.
User unable to tell the difference between paid and free version. Please refer to the respective store description for more information.
Assuming that one purchase will unlock premium features across all platforms.
Product is not useful after making the purchase.
Accidental purchase.
Items on discount.
Forgetting to cancel the auto-renewal of the subscription.

However, if you would still like to try requesting for a refund, please talk to us via the live chat. Our team will get back to you as soon as possible, but only if the refund request is approved.
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