Cloud Synchronisation

Android

Synchronisation Status

Synchronisation status will appear at the top of the file directory. Here is the list of common synchronisation status:

Never: Cloud service has never been synchronised before. Please also ensure proper internet connection.
Queueing: Waiting for synchronisation to complete in another cloud account.

Last Sync

Synchronisation is complete. Shows the last synchronisation date and time.

Sync Error

Error occurred while Cloud service is synchronising. Recommended methods to resolve the sync error:

Please try again. Ensure proper internet connection.
If the error persists, please move your text files to Local storage and re-link the Cloud account.
If it still doesn't work, please send the log file to our technical team. The log file should be named something like this: sdcard/Android/data/com.jotterpad.x/files/log.txt

Initiate Sync Request

In the file directory, pull-to-refresh (or swipe-to-refresh) to automatically update the text files.

iOS

Synchronisation Status

There are two types of synchronisation status; one for the Cloud service, and another for your files and folders. The synchronisation status will appear next to your files and folders, as well as the Cloud service.

Below are the list of common synchronisation status:

Synchronisation Status for Cloud Service

Grey: Cloud service has either not been synchronised or never been synchronised before. Please ensure that there is proper internet connection before attempting to synchronise your Cloud service.
Green: Cloud service has been successfully synced.
Red: A sync error has occurred. Recommended methods to resolve the sync error:
Ensure that there is proper internet connection and tap on the Sync All button to try syncing again.
Check with our helpdesk regarding the sync error code that is shown.

Synchronisation Status for Files and Folders

Grey: File or folder has either not been synchronised or never been synchronised before. Please ensure that there is proper internet connection before attempting to synchronise your file or folder.
Green: File or folder has been successfully synced to the Cloud service.
Yellow: Changes have been made to a file or folder, but they have not been synced or uploaded to the Cloud service yet. To change the synchronisation status to green, tap on the file or folder.

Last Sync

Your last sync can be viewed by tapping on the ↻ icon, which is located next to the Search bar.

Initiate Sync Request

To sync all your files and folders at once, tap on the ↻ icon > tap on the Sync All button.

This is only applicable to files with a Green or Yellow synchronisation status.
If the 'Sync All' button is greyed out, this indicates that there is no proper internet connection, so files cannot be synchronized. To resolve this issue, please ensure that there is a proper internet connection.
To sync individual files or folders, simply tap on the file or folder that you would like to sync.

Mac

To open, create and edit documents in Cloud storage, install the Cloud service on your Mac directly from the service provider (Dropbox, Google Drive and iCloud). Then, create or open a document in the Cloud folder.

Web

Synchronisation Status

Synchronisation status will appear next to your files and folders. Here is the list of common synchronisation status:

Grey: File or folder has either not been synchronised or never been synchronised before. Please ensure that there is proper internet connection before attempting to synchronise your file or folder.
Green: File or folder has been successfully synced to the Cloud service.
Orange: Changes have been made to a file or folder, but they have not been synced or uploaded to the Cloud service yet. The synchronisation status will automatically change to Green after a few seconds.

Last Sync

Synchronisation is complete. Shows the last synchronisation date and time.

Sync Error

Initiate Sync Request

In the file directory, click on a file or folder to automatically update them.

Updated on: 28/04/2021

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