> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.jotterpad.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Refund Policy

||| Warning: Any verbal abuse against JotterPad staff will not be tolerated.

### Android (Google Play Store)
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.

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### iOS (App Store), Mac App Store
To avoid confusion, the purchase is non-refundable. However, you can still check your eligibility for a refund down below in our FAQ.

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### Mode of Communication
For any billing related issues, the only accepted communication channels are: [Live Chat](https://help.jotterpad.app/) and email: help@2appstudio.com.

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### FAQ
**Q: Can I cancel subscription anytime?**
You can cancel auto-renewal of your subscription at any time. If you cancel your auto-renewal subscription, you will have access to JotterPad.app Membership until the day your next subscription payment is due to be billed. For example, if you cancel auto-renewal of your monthly subscription 23 days before the next payment, you will still have access for another 23 days. If you cancel auto-renewal of your annual subscription three months before your payment is due, you will still get access for another three months.
**We do not refund cancelled subscriptions.**

**Q: Does deactivating JotterPad.app terminate my subscription?**
Deactivation of JotterPad.app account neither automatically cancels your on-going subscription nor automatically entitles you for a refund. If your account has been deactivated, activate your account back in order to cancel the auto-renewal of subscription for the next billing cycle.

**Q: Does deleting JotterPad account / uninstalling JotterPad apps terminate my subscription?**
Deleting JotterPad account / uninstalling JotterPad apps neither automatically cancels your on-going subscription nor automatically entitles you for a refund. Please head over to the respective store to cancel the auto-renewal of subscription for the next billing cycle.

**Q: What are some common reasons that are not accepted for refund?**
These are some common reasons that are not accepted for refund:
* Bankruptcy.
* User unable to tell the difference between paid and free version. Please refer to the respective store description for more information.
* Assuming that one purchase will unlock premium features across all platforms.
* Product is not useful after making the purchase.
* Accidental purchase.
* Items on discount.
* Forgetting to cancel the auto-renewal of the subscription.

However, if you would still like to try requesting for a refund, please talk to us via the live chat. Our team will get back to you as soon as possible, but only if the refund request is approved.